跨境电商资讯：【新手必看】当遇到新账户被

当遇到新账户被亚马逊封号时，也能够透过发送邮件给亚马逊官方来解释情况，进而获得回复新账号的机会，以下也是一封相同情况并成功回复账号的信件内容：

I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened:

Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.

When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.

I believe it is mainly because of our inadequate communi cation that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.

Plan of Action: We are taking the following steps to improve our performance:

Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.

Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.

In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.

In evaluating our selling practices, we found a mistake in our inventor upload file.

Our Plan of Action:

Our inventory file has been reviewed. All misclassification condition items have been re-categorized to follow Amazon's Condition Guidelines. Entire inventory has been deleted from Marketplace to reflect all changes. All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.

信中开头先明白承认自己的疏失，表达出诚意。之后将问题清楚分割成两个部份，然后依序以条列重点的方式将改进方法提出，最后在以加强语气强调改进的决心并想要收到回信的迫切。

【新手必看】当遇到新账户被亚马逊封号时，如何有效地自救

总结，信件内容的重点如下题

1.表达诚意，先认错再说：

"I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. &qu ot;

2.清楚分明的格式：

Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.

When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.

3.简要的原因：

"I believe it is mainly because of our inadequate communication that we have recently seen an increase in customer A-Z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%."

4.不卑不亢的结尾，提出解决方式：

"All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you."

通用模板

写信 给亚马逊依照情况的不同内容有千百种，要怎么表达才比较合适呢?

这次我们用实例来修改，让大家能够更明白写给亚马逊回信时需要多注意的细节。

也可以让大家明了写信时的概念，得以之后运用在各种不同情况上。

Please help edit the following appeal：（比较不正确版本）

We are contacting you regarding our seller ac.........

当遇到新账户被亚马逊封号时，也能够透过发送邮件给亚马逊官方来解释情况，进而获得回复新账号的机会，以下也是一封相同情况并成功回复账号的信件内容：

原文转载：https://www.kjdsnews.com/a/993586.html

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